Privacy Policy
Recount: Payout Reconciliation ("the App") is a Shopify app operated by Dayspring Technologies Private Limited ("we", "us"). It reconciles Shopify Payments payouts with a store's orders and transactions. This policy explains what data the App accesses, how we use it, and how long we keep it, when a merchant installs the App on their Shopify store.
Data we collect
When you install the App, Shopify gives us access to the following data from your store:
- Store information: store name, myshopify domain, currency, time zone, the store's contact email, and the email of the staff member who installed the App.
- Orders: order numbers, dates, amounts, taxes, discounts, line items, shipping lines, refunds, fulfillment status, shipping country and province, and the Shopify customer ID linked to each order.
- Shopify Payments: payouts, balance transactions, fees, disputes, and bank account details as reported by Shopify (for example, the last digits of the account).
- Inventory, locations and markets: the data needed to match sales to locations and currencies.
We do not collect or store your customers' names, email addresses, phone numbers or street addresses. We do not collect payment card data.
How we use data
We use this data only to provide the App's features to you:
- matching payouts to the orders, refunds, fees and disputes that make them up;
- showing reconciliation results and journal entries in the App;
- sending daily summary emails to the store contact or installer email;
- billing for your plan through Shopify, and providing support when you ask for it.
We do not sell personal data, use it for advertising, or use it for automated decisions that have legal or similarly significant effects on anyone.
Sharing
We share data only with the service providers needed to run the App:
- Shopify, the platform the App runs on, including for billing.
- Amazon Web Services, which hosts our servers, database and file storage.
We may also disclose data if required by law.
Retention and deletion
We keep your store's data for as long as the App is installed. When you uninstall the App, Shopify sends us a deletion request 48 hours later, and we then permanently delete all data associated with your store. Temporary files created while syncing your data are automatically deleted within 7 days of creation. When Shopify tells us a customer has asked for their data to be erased, we remove the customer ID from the affected orders.
Security
Data is encrypted in transit using HTTPS/TLS and stored on encrypted infrastructure. Access to production systems is limited to the staff who need it to operate and support the App.
Your rights
Merchants can ask us to access, correct or delete their store's data by contacting us. Your customers' requests about their personal data reach us through Shopify, and we act on them as described above. If you are in the European Economic Area or the United Kingdom, you may also complain to your local data protection authority.
Changes
We may update this policy from time to time. We will change the "Last updated" date above and, for material changes, notify merchants by email or in the App.
Contact
Questions about this policy or your data: support@recountapp.io.